Reviewer: Geoff Johnson
Some stumbles and misfires in the recent past, but getting back on track.
BetOnline is a newer online sportsbook (when you compare them to some of the old timers), and they definitely hit some (really) rough patches during puberty.
They’ve been making some big strides (and big management) changes in the past while and are regaining a lot of territory with sports bettors (like me).
They’re doing a lot better and, if they keep this up, can again be contenders for the top online sportsbook.
Based on what I’ve been seeing, it’s only a matter of time…
Sportsbook Bonuses and Promos (7/10)
BetOnline has had some crazy bonuses in the past to drum up business, but have settled down a bit where their bonuses run in the middle of the pack.
Initial Deposit: 25%
Gambler’s Insurance: none
Refer-a-Friend: 20%, up to $100
Other: 7% horsetrack rebate
While their cash bonuses aren’t huge, BetOnline has quite a variety of different NFL promotions to help you in a pinch like the Halftime Surrender (surrender your bet at the half and get half your bet back) and Shutout Bailout (if your team doesn’t score a single point, get your bet refunded).
Customer Service (7/10)
Customer service has been a previous sticking point for me with BetOnline. I don’t know if they were just understaffed or what, but response time started dropping. They’ve been getting it well back together again over the past few months but I’m going to wait a bit more to see if they keep it up.
Sportsbook Features (8/10)
Bet Online offers straight bets, parlays, teasers, if bets, futures, and your usual betting suspects.
While their main focus in on the sports betting market here in the USA, they also have a pretty big community of international players and you’ll see this reflected in their wider selection of sports.
Additional Features (8/10)
BetOnline also has a full Racebook, Poker room, and Casino if you play that way. They’ve got quite a few guaranteed poker tournaments running at any given time to give players more of a chance to finish in the money.
One of my buddies who plays the casino at BetOnline gets a 10% weekly rebate on his casino losses. I’ve never heard of this there before and apparently it’s an invite-only program. Something to ask about if you’re a casino high roller.
Even when I was having some issue with BetOnline, I have to say their deposit processing was always on point.
When I think of this, it’s actually kind of funny because you’d figure that all online sportsbooks would make this a high priority to ensure players can fund their accounts.
You’d be surprised at how hard it is to fund your account at some other books. Thankfully, BetOnline has always been solid in that regard.
Like Bodog, BetOnline ran into some payout issues a few years ago. Their issues were never as bad as Bodog’s were, and I never had any issues with them personally, but these things can be hard to shake.
BetOnline’s management changes have really shaken things up in and put them back on track. My industry colleagues who were running into issues have steadily been reporting increases in payout speeds and reduced hassles and delays.
Like I’ve said, this isn’t one of the issues I’d run into personally, but it’s good to hear that it’s been getting worked out well for people who had previous issues.
Overall, it seems this is the recent story for BetOnline — they’ve been making the necessary changes to really get back in the game strong and keeping us players happy.
They were always one of my favorite books and I’m glad their coming back to their former glory. I’m looking forward to it.